Troubleshoot Copper + Hugo

This article will describe a number of common causes for Copper issues, and how to resolve them yourself.

Common causes for errors:

1. Incorrect/invalid API key

• The API key copied in to your Hugo account needs to be an exact copy of a valid API key from your Copper account.
• Visit Copper > Settings > API Keys to generate a valid key
• Paste that key to your Copper credentials in Hugo.

2. Incorrect/invalid email address:

• The email address copied in to your Hugo account, to accompany your API key, must match the email address used for your Copper account.
• Paste that email to your Copper credentials in Hugo.

Copper FAQ:

If I update a Hugo note after it has been saved, will my Copper note update?

• Hugo will not edit any notes in your Copper account after they have been sent.
• Therefore notes that are created by Hugo will remain unchanged in Copper, even if you edit the note in Hugo afterwards.

If I delete a Hugo note, what happens to the note sent to Copper?

• Hugo will not delete any data from your Copper account, it will only send notes to Copper from your Hugo notes.
• Therefore notes will remain in Copper even if the note that created them has been deleted from Hugo.