About Freshdesk + Hugo

Freshdesk is help desk platform for creating and managing customer support issues while Hugo provides teams with a common platform to save and share meeting docs in real time.

Teams who successfully use both tools rely on Freshdesk for actionable support tickets and Hugo for managing their meeting docs.

With the Freshdesk for Hugo integration, you can turn issues captured in your docs into Freshdesk tickets. When those tickets are sent to Freshdesk, they will also include a link back to the Hugo docs so that assignees have the context they need to focus on their work!

From within Hugo you can:

  • Turn part of your doc into a Freshdesk ticket
  • Configure the subject, priority and category of a ticket
  • Assign tickets to groups or agents

Additional features:

  • For each Freshdesk ticket created in Hugo, a link back to the doc will be included so that assignees have the context they need when starting a new task

How to integrate Freshdesk with Hugo

  1. Sign up for a Hugo account and a Freshdesk account to get started.
  2. Enable Freshdesk for Hugo.

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