Troubleshoot Jira + Hugo

This article will describe a number of common causes for Jira issues, and how to resolve them yourself.

Common causes for errors:

1. Application uninstalled in Jira Settings:

If your Jira administrator uninstalls Hugo in Jira settings, this can cause errors in Hugo as the credentials have been invalidated.
Click here for instructions on how to re-install Hugo in Confluence.

2. Application was not installed by a user with Site Access in Jira:

Ensure that the user who installs Hugo in Jira, is a member of the administrator group in Atlassian user settings.
See here for Atlassian instructions.

Why are associated project results slow to load?

If your Jira account contains a lot of projects, this can slow down the speed of returning project results.

If I delete a Hugo note, what happens to the Jira issues I created from that note?

Hugo will not delete any data from your Jira account, it will only send issues to Jira from your Hugo notes.
Therefore issues will remain in Jira even if the note that created them has been deleted.