Troubleshoot Jira + Hugo

This article will describe a number of common causes for Jira issues, and how to resolve them yourself.

Common causes for errors:

1. Application uninstalled in Jira Settings:

  • If your Jira administrator uninstalls Hugo in Jira settings, this can cause errors in Hugo as the credentials have been invalidated.
  • Click here for instructions on how to re-install Hugo in Confluence.

2. Application was not installed by a user with Site Access in Jira:

  • Ensure that the user who installs Hugo in Jira, is a member of the administrator group in Atlassian user settings.
  • See here for Atlassian instructions.

Jira FAQ:

Why are associated project results slow to load?

  • If your Jira account contains a lot of projects, this can slow down the speed of returning project results.

If I delete a Hugo note, what happens to the Jira issues I created from that note?

  • Hugo will not delete any data from your Jira account, it will only send issues to Jira from your Hugo notes.
  • Therefore issues will remain in Jira even if the note that created them has been deleted.
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