Admin FAQ's

Skip ahead to: 

How do I create a Hugo team?
What happens to my data when I switch teams?
What happens when a deleted user needs to re-join my team?
Why can't I create a new team on the same email domain?


How do I create a Hugo team?

You can create a new team if your company uses Google or Microsoft Office 365 to manage your email and calendar.

Create a Hugo account using those credentials by visiting Hugo.team. If someone from an existing team invites you to join, you can accept by clicking the link in your email invite and signing in with your work credentials. 

What happens to my data when I switch teams?

Hugo does not support multiple accounts/teams for the same user (distinguished by your email address)

Therefore, if you have an existing Hugo account and are invited to join a new team with the same email address, Hugo does provide the ability for you to switch. However, the data from your old team will not be transferred to the new team.

What happens when a deleted user needs to re-join my team?

Hugo does not support merging two User accounts as a result of re-joining a team. 

If a user is deleted and is invited back to the Hugo team, there will be two distinct accounts with the same name and the same email address.

Why can't I create a new team on the same email domain?

Hugo teams revolve around your email domain and are restricted to one team per domain.

If you try to create a Hugo team, and someone else at your company has already created one, you will either join the existing team or be directed to request an invite from the administrator.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us