This article will describe a number of common causes for Pipedrive issues, and how to resolve them yourself.

Common causes for errors:

Incorrect/invalid API key

  • The API key copied in to your Hugo account needs to be an exact copy of a valid API key from your Pipedrive account.
  • Visit Pipedrive > Settings > API to generate a valid key
  • Paste that key to your Pipedrive credentials in Hugo.

Pipedrive FAQ:

If I update a Hugo note after it has been saved, will my Pipedrive note update?

  • Hugo will not edit any notes in your Pipedrive account after they have been sent.
  • Therefore notes that are created by Hugo will remain unchanged in Pipedrive, even if you edit the note in Hugo afterwards.

If I delete a Hugo note, what happens to the note sent to Pipedrive?

  • Hugo will not delete any data from your Pipedrive account, it will only send notes to Pipedrive from your Hugo notes.
  • Therefore notes will remain in Pipedrive even if the note that created them has been deleted from Hugo.

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