Using Freshdesk with Hugo

Freshdesk is help desk platform for creating and managing customer support issues while Hugo provides teams with a common platform to save and share meeting insights in real time.

Teams who successfully use both tools rely on Freshdesk for actionable support tickets and Hugo for managing their meetings - from setting agendas in advance, to capturing notes in the meeting and then sharing those notes with the right people and the tools they use every day.

With the Freshdesk for Hugo integration, you can turn issues captured in your notes into Freshdesk tickets. When those tickets are sent to Freshdesk, they will also include a link back to the Hugo notes so that assignees have the context they need to focus on their work!

There are several features in this integration to help keep your team in flow so that tasks like “display unit repair” don’t fall through the cracks.

From within Hugo you can:

  • Turn part of your note into a Freshdesk ticket
  • Configure the subject, priority and category of a ticket
  • Assign tickets to groups or agents

Additional features:

  • For each Freshdesk ticket created in Hugo, a link back to the notes will be included so that assignees have the context they need when starting a new task

How to integrate Freshdesk with Hugo

  1. Sign up for a Hugo account and a Freshdesk account to get started.
  2. Enable Freshdesk for Hugo.

What is Hugo?

Hugo is a common platform for teams to save and share meeting insights in real time—so that everyone can stay on the same page. It’s free for small teams, simple to use and powerful enough to run your entire business. Learn more about Hugo.

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