This article will show you how to set up your Freshdesk + Hugo integration. To learn more about how the integration works in the Hugo app, click here.

  • Ensure you have an existing Freshdesk account and are logged in.
  • In Freshdesk, click your profile picture in the top-right corner, go to profile settings > reset API key and copy the new api key to your clipboard.
  • Visit your Hugo account and go to Settings > Apps.
  • Locate the Freshdesk card and click enable.
  • Copy / paste the API Key and enter your unique company Freshdesk domain. Be sure to exclude everything before/after your domain (i.e. "https://").
  • Click Save.
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